American Journalist, Christopher Morley said, "There is only one rule for being good talker - learn to listen".
I like this quote.
I know my family will say "there's room for improvement on the home front, Claire". Yet, professionally I try to listen more than I talk. Over my career I've listened for different purposes, but here's three:
1. As a journalist and a writer, I listen to uncover the good story I know is waiting to be told.
2. As a change communicator I listen to better understand peoples' concerns, misconceptions, and what's important to them.
3. As a PR/communications' professional I listen intently to understand all aspects of the business or initiative I'm supporting, so that my advice truly meets their needs.
In the spirit of listening, please share in the comments section your experiences of a business or service where someone has really listened.